Wanting to “take on challenges I had never experienced before,” A. T. joined AMCON INC. Through work such as equipment commissioning and inspections, he has developed his technical skills while building trusting relationships with customers. We spoke with this young employee, who has steadily expanded his capabilities by addressing different challenges at each site, about the appeal of technical service work and his sense of personal growth.

Joining the Company with a Desire to Take On New Challenges

Q. Please tell us about your career so far and why you joined AMCON INC.

In my previous job, I was involved in the operation and maintenance of a wastewater treatment center. However, I became increasingly eager to take on challenges I had never experienced before, so I applied to AMCON INC. for a sales position. After joining the company, I received training across Manufacturing, Procurement, Sales, and Technical Service, and through that experience I realized once again that I wanted to continue being involved in manufacturing. Having graduated from a technical high school, I had long been familiar with using tools and working with machinery, so I was attracted to a role where I could make use of those experiences. I considered both the Manufacturing Department and the Technical Service Department, but because I also wanted to challenge myself with work that involved interacting with people—something I had not done before—I deliberately chose the Technical Service Department.

Developing Technical Expertise and Communication Skills Through On-Site Support

Q. Please tell us about your current work and responsibilities.

Currently, as a member of the Technical Service Department, I am responsible for the Tokyo metropolitan area within eastern Japan. My main duties involve on-site work such as equipment inspections, parts replacement, and commissioning.
Recently, in addition to field work, I have also taken on more administrative tasks and customer support activities within the company. As a result, I handle both on-site and desk-based work. There are many installed units in my assigned area, so I regularly contact and visit customers to check equipment conditions and discuss any issues they may be facing.

The Reward Comes from Expanding My Capabilities and Earning Trust

Q. What do you find rewarding about this job?

I find this work rewarding when customers express their appreciation. There are also many moments when I can clearly feel my own growth on-site. When I first joined the company, there were many things I could not do, and I often felt uncertain. However, as I gained experience, the number of tasks I could handle independently gradually increased. Equipment commissioning, in particular, is quite challenging, and I initially felt uncomfortable with it. By accompanying senior colleagues and gaining experience repeatedly, it has now become one of the tasks I can confidently say I excel at.
I was especially happy when a customer told me, “When you come, the commissioning always finishes quickly.” I find a unique sense of fulfillment in the fact that my work directly leads to trust and helps deepen relationships with customers.

People Who Take Action First Are the Ones Who Succeed

Q. What kind of people do you think can succeed at AMCON INC.?

I believe that people who proactively think, “This is what I want to do!” and then take action are the ones who succeed.
Whether the task is small or large, people who actively try what they want to do and inspire those around them tend to become the ones who lead the team. In fact, our group manager approaches work with that same attitude and serves as a role model close to us.

My Future Goal Is to Expand the Scope of What I Can Handle

Q. Please tell us about your future goals and the challenges you would like to take on.

I want to actively challenge myself with things I have not done before.
With the goal of not being limited to “just performing inspections and parts replacement on-site,” I have actively taken on more technical tasks such as commissioning and operational adjustments, while also becoming involved in administrative work. As a result, I feel that perceptions of our group within the company have gradually begun to change.
Going forward, I would like to take another step forward and become involved in installation projects that include not only our equipment but also peripheral systems. To achieve that, I plan to pursue additional knowledge and qualifications related to equipment, facilities, and electrical systems. By expanding the range of work I can handle, I hope to provide even more valuable services.